Quality control actions
Quality control actions are created automatically when a quality check is posted with failing results, based on the action plan configured on the quality control plan line. They record the corrective steps that must be completed before the issue is considered resolved.
Open quality control actions in the Quality Control App
Select the Actions tab on the Quality Control App page to view quality control actions assigned to your team. The following fields are displayed for each action:
| Field | Description |
|---|---|
| Action No. | Specifies the action number and the name of the associated action plan. |
| Status | Specifies the status of the action — New, In Progress, or Posted. |
| Ref. Item Description | Specifies the description of the reference item involved in the action. |
| Assigned To | Specifies the user assigned to complete the action. |
| Team | Specifies the quality control team responsible for the action. |
| Created Date | Specifies the date the action was created. |
Turn on the Show posted toggle to include posted actions in the list. When the toggle is on, a Completion Date column is also shown.
Use the Teams dropdown to filter the list to one or more specific teams. Use the search bar to find actions by any visible field value.
Quality managers can view all quality control actions in the system. Other users see only actions assigned to their team.
If the Show QC Completion Message toggle is turned on in the Quality Control Setup, a summary dialog appears after posting a quality check. When actions are created as a result of the posting, the View Quality Actions button in that dialog is available. Selecting it opens the Actions tab directly, filtered to the actions created from that posted check.
For example, to find all open actions assigned to a specific team, select that team in the Teams dropdown and review the list for actions with a New or In Progress status.
Open quality control actions in Business Central
Select the Search icon, enter Quality Control Actions, and choose the related link. The Quality Control Actions list displays key information for each action, including the action number, status, posted quality check number, reference item, lot number, action plan, assigned user, and completion date.
When a Posted Quality Control Check card is opened and related open quality control actions exist, a notification appears: Related open QC Actions are available for the Posted QC Check. Select Click here to view the list in the notification to open the Quality Control Actions list filtered to that check. Select Don't show this again to disable the notification for all posted quality control checks going forward.