Pay invoices

When the Aptean Pay integration is configured by your administrator, you can pay outstanding invoices directly from the e-commerce portal. You can pay your full account balance from the My Account Dashboard page, or pay individual invoices from the invoice list or the invoice detail view.

Only full invoice payments are supported. Partial payments and selecting multiple invoices for payment at the same time are not available.

Pay your account balance

To pay your full outstanding account balance, follow these steps:

1. Open the My Account Dashboard page.

2. Next to your Acct. Balance tab, select the PAY button.

   The Aptean Pay payer portal opens in a new browser tab where you can log in and complete the payment.

The PAY button is visible only when the Aptean Pay extension is configured and your account balance is greater than $0.00.

Pay an individual invoice

You can pay individual invoices from the invoice list on the My Account Dashboard page, the Order History page, or the invoice detail view.

Pay from the invoice list

1. Open the My Account Dashboard page or the Order History page.

   In the invoice list, the Pay column displays the payment status for each invoice:

   Status	Description
   Pay	The invoice has a remaining balance and is ready for payment. Select Pay to initiate payment.
   Pending	A payment was just made for this invoice.

   The PAY button is visible only when Aptean Pay is configured and your account balance is greater than $0.00.

2. In the Pay column, select Pay for the invoice you want to pay.

   The system validates the invoice before opening the payment dialog:

   • If the invoice has not been sent to Aptean Pay for payment processing, an error message is displayed and the dialog does not open.
   • If a payment against this invoice is already pending, an error message is displayed and the dialog does not open.

   If neither condition applies, the Pay Invoice dialog opens, showing the invoice number and outstanding balance.

3. In the Pay Invoice dialog, select your preferred payment method.

Pay from the invoice detail view

1. On the Order History page, select an invoice to open the invoice detail view.

2. Select the Pay button in the invoice detail.

   The system validates the invoice before opening the payment dialog:

   • If the invoice has not been sent to Aptean Pay for payment processing, an error message is displayed and the dialog does not open.
   • If a payment against this invoice is already pending, an error message is displayed and the dialog does not open.

   If neither condition applies, the Pay Invoice dialog opens, showing the invoice number and outstanding balance.

3. In the Pay Invoice dialog, select your preferred payment method.

   The Pay button on the invoice detail is visible only when the Aptean Pay extension is configured and the invoice has a remaining balance greater than $0.00.

Payment options

When the Pay Invoice dialog opens, you can choose between two payment methods:

Guest Checkout

Pay using a card without logging in to the Aptean Pay payer portal.

1. Select the Guest Checkout tab.

2. Enter your billing address in the following fields:

   Field	Description
   Email	Enter your email address.
   Street Address	Enter your billing street address.
   Address 2	Enter an additional address line, if required.
   Country	Select your country.
   Postal Code	Enter your postal code.
   Country Code	Enter your phone country code.
   Phone Number	Enter your phone number.

3. Select Continue.

4. In the Name on Card field, enter the name as it appears on your card.

5. Enter your card details in the card entry form.

6. Select Pay Now.

   The invoice number and payment amount are pre-filled and cannot be modified. If the payment is successful, the dialog closes and the invoice status updates to reflect the payment.

Portal

Open the Aptean Pay payer portal to log in and complete the payment using a saved payment method or payment history.

1. Select the Portal tab.

2. Select Open Portal.

   The Aptean Pay payer portal opens in a new browser tab. After completing the payment in the portal, return to the e-commerce portal to see the updated invoice status.

Select Cancel at any time to close the dialog without making a payment.

For example, you have an outstanding invoice for $1,250.00 on the Order History page. In the Pay column, select Pay to open the Pay Invoice dialog. Select the Guest Checkout tab, enter your billing address, and select Continue. Enter your name and card details, then select Pay Now. The dialog closes and the invoice shows a Pending status while the payment is processed.