E-Commerce AI Assistant

Aptean E-Commerce  •  Article  •  7/22/2026  • 

The Aptean E-Commerce extension provides an AI Assistant that can help you make and manage orders, along with other features. If the Enable AI Assistant (Preview) checkbox is selected in the E-commerce administrator portal, a floating action button appears in the e-commerce portal. Select the message button to open the AI assistant.

The AI assistant can help you with the following tasks:

  • View your current cart and redirect you to the My Cart page if necessary.
  • Search for items in your profile and beyond.
  • Add or remove items from your cart.
  • Starting a new sales order.
  • Redirect you to the My Cart page for checkout.
  • Display order guidelines.
  • View order history and current order status.

View order history and current orders

The AI assistant can answer questions about past and current orders for the authenticated customer account.

Past orders

The AI assistant can retrieve the following information about past orders:

  • The last date a specific item was ordered, including the order quantity and invoice number. Items can be referenced by item number or by name. If multiple catalog items match a name, the AI assistant returns last-order history for all matching items.
  • A list of previous orders within a specified date range. Date ranges of up to six months are supported. If a range exceeding six months is requested, the AI assistant prompts the customer to narrow the range.
  • When no date range is specified, the AI assistant returns orders from the last 90 days.
  • Details of a specific order or invoice by number, including the order header information and all line items with item name and quantity.
  • If an item exists in the catalog but has never been ordered by the customer, the AI assistant returns a clear "no previous orders for this item" response.
  • If a requested order or invoice does not belong to the authenticated customer account, the AI assistant returns a "not found" response without disclosing whether the number exists on another account.
  • All order history results respect the configured maximum items to display limit. When results are truncated, a link to the full order or invoice list page is included.

Current orders

The AI assistant can retrieve information about orders that are currently open or in progress:

  • A list of all current sales orders with status Open, In Progress, or Partially Shipped. Orders with status Shipped are not included in current order results.
  • Current order results show the order status and requested delivery date per order.
  • Whether a specific item appears on any current order, including the order number or numbers if the item is found.

All responses are scoped to the authenticated customer account. No other customer's data is returned.