Troubleshooting

Shop Floor Production  •  Article  •  3/30/2026  • 

Production order not appearing in Shop Floor Production

A production order is only shown in Shop Floor Production if it meets all of the following conditions:

  • The production order has the status Released.
  • The Show in Shop Floor toggle on the Work Center Card page is turned on for the work centers linked in the routing of the production order. The work center must also be on the last routing line of the production order line.
  • The user who has logged in to Shop Floor Production is linked to the work centers in the routing of the production order.
  • The Starting Date of the routing line falls within the date range defined by the Date Formula Show Prod. Orders field on the Shop Floor Production Setup page. If no date formula is configured, the system defaults to showing production orders with a starting date up to one day in the future.

Shop Floor Production only accepts production orders with the Source Type field value set as Item, Sales Header, or Family.

Time entry posting errors

When posting time entries as capacity through the Post Shop Floor Production Time Entries report, errors can occur during two stages: creating the item journal line, or posting the item journal line. The cause of the error is visible in the Error Text field on the Shop Floor Production Registration Entries page.

Error during item journal posting

When an error occurs during posting, the failed item journal lines are moved to the Output Error Journal. To resolve:

  1. Fix the underlying cause of the error (for example, missing General Ledger accounts).
  2. Post the Output Error Journal. The production registration entries will be changed to the status Processed, and the capacity will be posted.

Alternatively, you can delete the lines from the Output Error Journal. This resets the production registration entries to the status Not Processed. You can then run the Post Shop Floor Production Time Entries report again with only the Post Shop Floor Production Registration Entries toggle enabled to retry posting.

Error during item journal line creation

When an error blocks the creation of the item journal line, the system retries up to three times before changing the status of the entry to Error. To resolve:

  1. Fix the underlying cause of the error.
  2. Use the Change Status Processed action on the Shop Floor Production Registration Entries page to change the status back to Not Processed.
  3. Run the Post Shop Floor Production Time Entries report again with the Post Shop Floor Production Registration Entries toggle enabled. The production registration entries will be posted as capacity and changed to the status Processed.